Our returns process is simple and outlined below.

To avoid any delay with your refund, please include your invoice or returns note with any return. Need a returns note? Download returns form.

FREE RETURNS FROM THE UK

UK RETURNS FREE THROUGH THE POST OFFICE.

You can return your item for free through your local Royal Mail post office in over 11,500 locations

You’ve got 14 days to return.

Royal mail logo

IT’S SIMPLE…

  1. Visit the Royal Mail returns label website for Vanilla Hill: Return my item.
  2. Easily create and print your returns label following the steps on screen
  3. Take your item to the Post Office. Don’t forget to include your invoice or a returns note (download above)!
  4. NO PRINTER, NO PROBLEM! You can now print your parcel return label at a Customer Service Point.
  5. When you hand your item over, the Post Office will give you a receipt with your reference number on to use in.

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5 working days of receipt. You can expect the refund to reach your account within 3-5 working days. 

INTERNATIONAL RETURNS

You’ve got 21 days to return.

  1. Returns from outside of the UK should be sent through your local post office.
  2. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.We recommend that you obtain proof of postage
  3. To return your product, you should mail your product to:

    Vanilla Hill C/O Ogden Fulfilment, Unit 2, Acre Park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH

  4. Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5 working days of receipt. You can expect the refund to reach your account within 3-5 working days. 

TAKE A LOOK AT OUR RETURNS POLICY