There are two options to purchase with us.
We use the secure payments gateway Stripe, processed directly on our website or you have the option to pay via PayPal.
Stripe accepts payment information easily and securely on web or mobile. We accept most business cards such as Visa, MasterCard, American Express, JCB, Discover, and Diners Club and many more.
You don’t need an account to pay with PayPal.
Debit or Credit Card: Choose to pay with your credit card without the need to create an account.
When you pay with PayPal, your financial information isn’t shared with retailers. It is more securely protected to minimise fraud and help safeguard your identity.
Find out more about PayPal
If there are any payment methods you would like us to accept, please do let us know at email@example.com.
Bank Account: If you have a PayPal account set up, the money comes directly out of a bank account that you link to your PayPal account.
Yes! Absolutely. We accept most currencies. The two currencies that we don’t accept are; The Brazilian Real and the Mexican Peso.
When placing an order in a currency other than GPB, please take note of the following fees that you might see when making a dress purchase from Vanillahill.co.uk:
Bank Conversion Fees
If Stripe doesn’t support your customer’s currency, then their charge will be converted into your default currency by their bank and their bank will add an additional fee that the customer pays to their bank.
Foreign Transaction Fees
You may be charged foreign transaction fees. This is up to your bank, so the exact fees may vary.
If you are experiencing issues with ordering a dress from vanillahill.co.uk please contact us at firstname.lastname@example.org or using our online chat functionality.
Please provide details of the issue you are experiencing including information about what device (Mac, iPhone etc) and browser (Google Chrome, Safari etc).
Unfortunately we are unable to amend an order. Please contact us on email@example.com your name, email address and order number and we will cancel your order so you can place a new one providing that the order has not yet been processed.
If it is a very recent order it may be possible –please email us at firstname.lastname@example.org and we’ll try our best to cancel for you.
If you have an account with us, check the order history section for a record of the order. If you do have an order number, please verify that your email address is correct. Also check your spam folder. For any further queries, contact us on email@example.com and we can resend a copy.