Our Privacy Policy

OUR PRIVACY POLICY

Introduction

Vanilla Hill understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://vanillahill.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

This is our privacy policy. It tells you how we collect, and process data received from you on our site.

If you have any comments on this privacy policy, please email them to support@vanillahill.co.uk.

Who We Are

Our Site is owned and operated by Vanilla Hill;

Address: PO Box 68090, London N22 9JP.

Data Protection Officer: Vanilla Hill

Email address: support@vanillahill.co.uk

Postal Address: PO Box 68090, London N22 9JP.

Our site address is vanillahill.co.uk

Our company name is Vanilla Hill

What we may collect

We may collect and process the following data about you:

  • Information you put into forms or surveys on our site at any time
  • A record of any correspondence between us
  • Details of transactions you carry out through our site
  • Details of your visits to our site and the resources you use
  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers
Cookies

We use cookies to distinguish users and improve our site. Please look at our Cookie Policy furher down the page for more cookie information.

How we use what we collect

We use information about you to:

  • Present site content effectively to you
  • Provide information, products and services that you request, or (with your consent) which we think may interest you
  • Carry out our contracts with you
  • Allow you to use our interactive services if you want to
  • Tell you our charges
  • Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you
  • If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you
  • If you are a new customer, you will only be contacted if you agree to it.
  • If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.

Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to the potential buyer
  • We can disclose it to other businesses in our group
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • We can exchange information with others to protect against fraud or credit risks.
Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at support@vanillahill.co.uk.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 2.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site.

Changes

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Our Cookie policy

Our Cookie policy

Definition

Cookies are small text files placed on your device when you visit our site.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

How we use Cookies

We use cookies to recognise you and your preferences, improve our site’s performance and collect analytical information for ourselves and our business partners.

’Session’ and ‘Persistent’ Cookies

‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

‘Persistent cookies’ remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

Cookies list

To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

We use WooCommerce to handle transactions on Vanillahill.co.uk.

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes.

The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Disclaimer

All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting.

If at any time you wish to disable our cookies, you may do so through the settings on your browser[but if you do so you will not be able to use certain important features of our service]